Shipping Policy

Do you ship Lazy Turtle products internationally?

Yes! We currently ship throughout the United States and to select international destinations. Available countries and shipping options are shown during checkout. We're continually working to expand international shipping.

How much does shipping cost?

Orders of $25 or more receive free shipping throughout the United States, including Alaska and Hawaii. For orders under $25, standard shipping is $5 within the contiguous United States and $12 to Alaska and Hawaii.

Shipping costs for international destinations may vary. International customers are responsible for any applicable duties, taxes, or import fees required by their country.

Can I return or exchange items?

We offer free returns and exchanges within 14 days of delivery, including opened or used products. Email service@lazyturtle.com for a prepaid return shipping label. We issue refunds within 3–5 business days after receiving your return. See our Return and Refund Policy for details.

How long will it take for my order to ship?

For U.S. orders, please allow 1–3 business days for order processing, plus approximately 3–7 business days for shipping.

International orders generally require 3–5 business days for processing, with delivery times varying by destination and local customs processing.

Please note that shipping estimates are not guaranteed.

Can I cancel my order after it's been placed?

We begin processing orders quickly. Once an order has entered processing, it cannot be canceled or modified.

If you need assistance, contact our Customer Support team as soon as possible at service@lazyturtle.com, and we'll do our best to help.

What happens if my package is returned to sender?

If a package is returned because of an incorrect or incomplete shipping address provided during checkout, additional shipping charges may apply before the order can be reshipped.

Please double-check your shipping information before placing your order.

What if my order arrives damaged, is missing items, or is marked as delivered but I haven't received it?

If your order arrives damaged or is missing items, please contact us at service@lazyturtle.com within 10 days of delivery. Include your order number and photos of any damaged items to help us resolve your claim.

If your tracking shows "Delivered" but you haven't received your package, please contact us within 5 business days of the delivery date. We'll work with the shipping carrier to investigate the issue.

Claims submitted after these timeframes may not be eligible for review.