Returns & Exchanges

Can I return or exchange items?

We offer free returns and exchanges within 14 days of delivery, including opened or used products.

How do I start a return or exchange?

Email service@lazyturtle.com with your order number and the items you would like to return or exchange. Our customer support team will provide a prepaid return shipping label and return instructions.

When will I receive my refund?

We issue refunds within 3–5 business days after receiving your return.

Can I cancel my order after it's been placed?

We begin processing orders quickly. Once an order has entered processing, it cannot be canceled or modified.

If you need assistance, contact our Customer Support team as soon as possible at service@lazyturtle.com, and we'll do our best to help.

What happens if my package is returned to sender?

If a package is returned because of an incorrect or incomplete shipping address provided during checkout, additional shipping charges may apply before the order can be reshipped.

Please double-check your shipping information before placing your order.

What if my order arrives damaged, is missing items, or is marked as delivered but I haven't received it?

If your order arrives damaged or is missing items, please contact us at service@lazyturtle.com within 10 days of delivery. Include your order number and photos of any damaged items to help us resolve your claim.

If your tracking shows "Delivered" but you haven't received your package, please contact us within 5 business days of the delivery date. We'll work with the shipping carrier to investigate the issue.

Claims submitted after these timeframes may not be eligible for review.