FAQ
FAQ
What is Lazy Turtle?
Lazy Turtle is your invitation to slow down and enjoy the little things. Inspired by sunshine, warm breezes, and carefree moments, we create and curate feel-good products designed to make your everyday routines a little more enjoyable. From skin-loving body care to relaxing self-care essentials, our products are thoughtfully chosen to bring comfort, indulgence, and a little bit of escape to your day.
We believe the right products can turn an ordinary moment into something you look forward to. Whether you’re starting your morning, winding down at night, or simply taking a moment for yourself, Lazy Turtle is here to help you feel good, slow down, and find your own little slice of bliss.
Do you ship the Lazy Turtle Box internationally?
Yes! We currently ship throughout the United States and to select international destinations. Available countries and shipping options are shown during checkout. We're continually working to expand international shipping.
How much does shipping cost?
Orders over $29 receive free shipping within the contiguous USA. There is a flat fee of $5 shipping for orders under $29.
Shipping costs for Alaska, Hawaii, and international destinations may vary. International customers are responsible for any applicable duties, taxes, or import fees required by their country.
Can I return or exchange a box if I don't like the items?
We offer free exchanges and returns on items returned within 14 days.
How long will it take for my order to ship?
For U.S. orders, please allow 1–3 business days for order processing, plus approximately 3–7 business days for shipping.
International orders generally require 3–5 business days for processing, with delivery times varying by destination and local customs processing.
Please note that shipping estimates are not guaranteed.
Can I cancel my order after it's been placed?
We begin processing orders quickly. Once an order has entered processing, it cannot be canceled or modified.
If you need assistance, contact our Customer Support team as soon as possible at service@lazyturtle.com, and we'll do our best to help.
What happens if my package is returned to sender?
If a package is returned because of an incorrect or incomplete shipping address provided during checkout, additional shipping charges may apply before the order can be reshipped.
Please double-check your shipping information before placing your order.
What if my order arrives damaged, is missing items, or is marked as delivered but I haven't received it?
If your order arrives damaged or is missing items, please contact us at service@lazyturtle.com within 10 days of delivery. Include your order number and photos of any damaged items to help us resolve your claim.
If your tracking shows "Delivered" but you haven't received your package, please contact us within 5 business days of the delivery date. We'll work with the shipping carrier to investigate the issue.
Claims submitted after these timeframes may not be eligible for review.
How can I contact Customer Support?
If you have any questions, our Customer Support team is here to help.
Email: service@lazyturtle.com
We typically respond within 1–2 business days.
